Last updated on Nov 25th 2023

This privacy policy sets out how E-SOFT APPLICATIONS & SOLUTIONS LLP uses and protects any information that you give E-SOFT APPLICATIONS & SOLUTIONS LLP when you use this website.

E-SOFT APPLICATIONS & SOLUTIONS LLP is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.

E-SOFT APPLICATIONS & SOLUTIONS LLP may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We may collect the following information:

1. Name and job title
2. Contact information including email address
3. Demographic information such as postcode, preferences and interests
4. Other information relevant to customer surveys and/or offers

What we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

1. Internal record keeping.
2. We may use the information to improve our products and services.
3. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
4. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website and app according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in suitable measures.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyses web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyses data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

1. whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
2. if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at privacy-policy@esoftappsol.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Why Plan2 needs location access?

The apps may need access to location for various reasons as listed below:

1. Visitor / Buyer app:In order to list the business in your vicinity, we might need to access the location, when your app is opened.
2. Delivery app:To make sure that the order / service is getting delivered to the correct address or to find directions using Maps, we might need user's current locaion while app is in opened state.
3. Business app:At the time of registration, business needs to specify their exact location and also while receiving a delivery order or service at home order, it would be a lot helpful for the business to see the exact location of delivery or exact location of delivering the service.

Why Plan2 needs file access?

Plan2 apps might require access to files as well, in various situations. A few situations are listed below:

1. Visitor / Buyer app:The visitors may want to report a poor product delivery or service and may need to upload the image file or video file etc. captured in their phone at the time of incidence. The access to the files would be required only when the app is open and Plan2 will never access files / folders when the app is not opened or without user's authorization, unless they upload it deliberately.
2. Delivery app:The Plan2 Delivery app allows the delivery person to upload the Proof of Delivery (PoD) images at the time of delivery of order or service. The access to the files would be required only when the app is open and Plan2 will never access files / folders when the app is not opened or without user's authorization, unless they upload it deliberately.
3. Business app:The business would need to upload the picture of products / services to enlist them for sale. It isn't necessary that every business would click picture on their own. Mostly they might prefer to upload the picture provided to them by the manufacturer clicked in a decent environment of a studio or so. The access to the files would be required only when the app is open and Plan2 will never access files / folders when the app is not opened or without user's authorization, unless they upload it deliberately.

Why Plan2 needs camera access?

Camera access is required in all three apps at various levels. The camera is accessed only to allow the user to click the images with their prior permission, once they click the icon given within the app. It is never accessed automatically or without user's permission and there's no intent to break user's privacy through the camera. We completely respect the privacy and will use the image clicked and submitted for app purposes only.:

1. Visitor / Buyer app:Plan2 visitors may want to upload the proof of delivery (PoD) or may report any complaints in the products / services received. They may also use camera to scan a QR code at the time of clock-in / clock-out, utilize booking or accept a package at the time of click & collect or delivery.
2. Delivery app:Plan2 Delivery app may require access to the camera to click the pictures for Proof of Delivery (PoD) at the time of delivery of a product or service (before and after pictures) or to confirm the proof of delivery (PoD) by scanning the QR code at the time of delivery of the product or service to ensure they are delivering at the right place and to authorized user.
3. Business app:In the Plan2 business app, camera is used more extensively for a wider range. It is not only to access the camera to take pictures of the products but also, for scanning QR codes while click & collect, clock-in / clock-out or deliveries.

Account deletion / removal

On our platform, you can conveniently initiate the account removal process by locating the designated link within the app or web interface, accessible post-login. Your account removal request is received with utmost consideration. Our integrated data system, designed to enhance your user experience by maintaining a record of your past purchases and preferences, requires a meticulous process to determine how this information will be impacted or preserved upon account removal.

We are committed to serving you better, and every effort will be made to ensure that your experience remains remarkable even if you choose to remove your account. Our dedicated team carefully evaluates the reasons behind account removal and proceeds with due diligence to facilitate a smooth and satisfactory process. Your satisfaction and privacy are our top priorities, and we are here to address any concerns you may have throughout this procedure.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Plan2 is a quality product from eSoft Applications & Solutions LLP. So any arbritration or else need to be addressed to eSoft Applications & Solutions LLP. You may also visit: https://www.esoftappsol.com/